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Apr
6
2017

Support Ticket

There are many ways to get help on Neobux, the most direct and open a support ticket, this will be a way to be helped directly from a Neobux administrator.

A support ticket [Customer Card] can be used if you do not find answer to your questions in the Help [bottom right], In ToS [Terms of Service] Terms of Service translated in paragraph (9.5. Regulations).

 

How to send a Support Ticket

Go to the Support page you will find by clicking on the link on the right of each page under the name "Support".

 

Once you click on the support link you will be redirected to this page that you see at the bottom.

 

As you read before opening a ticket you should do some investigations as the message recommends that you see on the screen. If after these tests you failed to solve the problem, then click the button to contact support.

This will open this screen you see at the bottom, describing your problem in detail and presented the supporting application. For my personal experience, the few times I asked for help to support, I was contacted in a short time. They solved my problem with kindness and professionalism, which unfortunately is not common to many sites.

An important thing if you need to contact support! You have to write in English or Portuguese unfortunately in Italian or in other languages do not respond.

 

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